iwang88 Privacy Policy

1Introduction

iwang88 ("we", "us", "our", or "the Operator") is committed to protecting the privacy and personal data of all individuals who interact with the Platform. This Privacy Policy sets out in clear terms what personal information we collect, why we collect it, how it is processed and stored, and the rights available to you in relation to your data.

This Policy should be read alongside the iwang88 Terms & Conditions and Responsible Gaming Policy. By registering or using the Platform, you agree to the data practices described in this Policy. If you do not agree, you must not use the Platform.

We take our data obligations seriously — not simply as a compliance exercise, but because the trust of our Malaysian players is fundamental to everything iwang88 does. From Kuala Lumpur to Penang to Johor Bahru, the players who use our platform deserve to know exactly how their information is handled.

2Personal Data We Collect

2.1 Registration Data

When you create an iwang88 account, we collect the personal information you provide, which typically includes:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address, including city and postcode
• Email address
• Mobile telephone number
• Username and encrypted password
• Preferred currency (MYR by default for Malaysian players)

2.2 KYC and Identity Verification Data

To comply with our licensing obligations and anti-money laundering requirements, we may collect:

• Government-issued identification documents (e.g., MyKad, passport, or driving licence)
• Proof of address documents (e.g., utility bill, bank statement)
• Source of funds documentation where required

2.3 Financial Transaction Data

When you make deposits or withdrawals via channels such as Touch 'n Go eWallet, Boost, Maybank, CIMB, or Public Bank, we collect transaction records including amounts, timestamps, payment method references, and account identifiers necessary to process and audit financial activity on the Platform.

2.4 Usage and Behavioural Data

We automatically collect data about how you use iwang88, including:

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Pages visited, features accessed, and time spent on the Platform
• Betting history, game session data, and wagering patterns
• Login timestamps and session duration

2.5 Communication Data

When you contact iwang88 support via live chat or email, we retain records of those communications to ensure continuity of service and to maintain an audit trail of support interactions.

3How We Use Your Personal Data

iwang88 uses the personal data we collect for the following purposes:

• Account administration: Creating and managing your player account, verifying your identity, and enabling login and access to Platform features.
• Transaction processing: Processing deposits and withdrawals in MYR via your chosen payment method, and maintaining accurate financial records.
• Legal and regulatory compliance: Meeting our obligations under applicable licensing requirements, anti-money laundering laws, and responsible gaming regulations — including age verification to confirm players are 21 or older.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account takeovers, and other security incidents.
• Service improvement: Analysing usage data to improve the Platform, personalise your experience, and develop new features.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling behaviour and intervening appropriately in accordance with our responsible gaming obligations.
• Marketing communications: Sending promotional offers and updates where you have provided consent to receive them. You may withdraw consent at any time.
• Customer support: Responding to enquiries, resolving disputes, and providing ongoing player assistance.

4Legal Basis for Processing

iwang88 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between iwang88 and the player — including account creation, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC, AML, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, security monitoring, and service improvement where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have expressly opted in. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5Data Sharing and Disclosure

iwang88 does not sell, rent, or trade personal data to third parties for their own commercial purposes. We may, however, share personal data with the following categories of recipients where necessary:

• Payment service providers: To process deposits and withdrawals via Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other integrated payment channels.
• Game and platform technology providers: Third-party software providers whose game content is hosted on the Platform, where technical data must be shared to facilitate gameplay.
• KYC and identity verification services: Third-party providers engaged to perform identity verification and document authentication on behalf of iwang88.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory instruction, we will disclose personal data to competent authorities.
• Professional advisors: Legal, accounting, and audit professionals engaged by iwang88 in the course of our business operations, subject to applicable confidentiality obligations.

All third-party processors engaged by iwang88 are required to handle personal data in a manner consistent with this Privacy Policy and applicable data protection standards.

6Cookies and Tracking Technologies

iwang88 uses cookies and similar tracking technologies on the Platform for the following purposes:

6.1 Essential Cookies

These cookies are necessary for the Platform to function. They enable core features such as session management, login authentication, and secure page navigation. The Platform cannot function correctly without these cookies and they cannot be disabled.

6.2 Performance and Analytics Cookies

We use analytics tools to collect aggregated, anonymised data about how visitors use the Platform. This helps us understand which features are most used, where users encounter difficulties, and how to improve the overall experience.

6.3 Functional Cookies

These cookies remember your preferences — such as language settings, region, and display options — so that you do not need to re-enter them on each visit.

You may control cookie settings through your browser's privacy preferences. Note that disabling certain cookies may affect Platform functionality.

7Data Retention

iwang88 retains personal data for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. In practice, this means:

• Account data is retained for the duration of your active account and for a defined period following account closure, as required by our licensing obligations.
• Financial transaction records are retained for a minimum period as required by applicable anti-money laundering regulations.
• KYC documentation is retained for the period required under the applicable regulatory framework.
• Communication records are retained for a reasonable period sufficient to resolve disputes and provide ongoing support.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

8Your Data Rights

Subject to applicable law and certain limited exceptions, you have the following rights in relation to your personal data held by iwang88:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where there is no longer a lawful basis for its retention.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time.

To exercise any of these rights, please contact iwang88 support. We will respond to valid requests within a commercially reasonable timeframe. Note that some rights are subject to limitations — for example, we cannot delete data we are legally required to retain.

9Security Measures

iwang88 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and iwang88 servers.
• Encryption of sensitive data at rest, including passwords (which are never stored in plain text) and financial data.
• Access controls limiting internal access to personal data on a need-to-know basis.
• Two-factor authentication available for all player accounts.
• Regular security assessments and monitoring of the Platform infrastructure.

Notwithstanding these measures, no transmission over the internet is entirely secure. Players are also responsible for maintaining the security of their own devices and login credentials.

10Children and Minors

The iwang88 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals below the age of 21. If we become aware that personal data has been collected from an underage individual, the relevant account will be immediately closed and the data will be deleted in accordance with our retention policies, except to the extent that records must be preserved for regulatory purposes.

If you believe that an underage individual has registered an account on iwang88, please contact our support team immediately so that we can investigate and take appropriate action.

11Changes to This Privacy Policy

iwang88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the Platform prior to the effective date of the updated Policy. The "Last updated" date at the top of this page will be revised accordingly. Your continued use of the Platform following the effective date of any update constitutes acceptance of the revised Policy.

12Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to raise a privacy-related concern, please contact the iwang88 data team via live chat on the Platform or by email at: [email protected]

The email address above is provided as plain text for correspondence reference and is not a clickable link.